Policy – Petopia: Tile Match 3

Privacy Policy

Welcome to Petopia: Tile Match 3!

Sentro Interactive (“we,” “us,” or “our”) operates the Petopia: Tile Match 3 mobile application (the “App” or “Game”). This Privacy Policy explains in detail how we collect, use, process, protect, and disclose your information in connection with your use of the App. We are deeply committed to protecting your privacy and ensuring the security of your information while providing you with an enjoyable and engaging gaming experience. By installing or using the Petopia: Tile Match 3 App, you agree to the terms outlined in this Privacy Policy.

1.Information Collection and Use

Non-Personal Information: Data that does not directly identify you as an individual. We collect this to understand how the Game is used, improve gameplay, and optimize performance.

– Gameplay and Usage Data: This includes levels played, scores achieved, boosters used, time spent playing, in-game purchases (item data only, not financial details), game progression, and features accessed.

– Device Information: This includes your device model, operating system and version, unique device identifiers (like IDFA for iOS or Android Advertising ID), mobile network information, IP address (for general location), screen resolution, and language settings.

– Analytics Data: We use third-party analytics tools (e.g., Firebase, Unity Analytics) to collect aggregated, anonymized data about user behavior to understand trends and improve the game.

– Advertising Data: If ads are shown, we and our partners collect data on which ads are shown, clicked, or viewed, often associated with your device’s advertising identifier, to measure effectiveness and deliver relevant ads.

Personal Information (Optional): Our Game is designed to be played without requiring you to provide personally identifiable information. However, you may choose to provide it in limited circumstances:

– Customer Support Communications: If you contact our support team, we collect your email address and the content of your message to assist you.

– Optional Account Information (Future Feature): If we introduce optional features like cloud saving or leaderboards in the future, we may collect a username or email if you choose to create an account. This policy will be updated accordingly.

2.How We Use Your Information

We use the information we collect for the following purposes:

– To Operate and Maintain the Game: To deliver the core game experience, fix technical issues, and ensure smooth performance on your device.

– To Improve and Develop the Game: We analyze gameplay data to balance levels, identify popular features, and develop new content that players will enjoy.

– To Personalize Your Experience (Limited): We may use data to suggest relevant in-game offers based on your progress.

– For Analytics and Research: To gain insights into our player base and inform our development decisions.

– For Advertising: To display ads, measure their effectiveness, and, with your consent, show personalized ads.

– To Provide Customer Support: To respond to your inquiries and resolve your issues.

– For Legal Compliance and Security: To comply with laws, enforce our terms of service, and prevent fraud or illegal activities.

3. Sharing Your Information

We share your information only under specific circumstances:

– With Third-Party Service Providers: We use trusted partners for services like hosting, analytics (e.g., Firebase, Unity Analytics), advertising networks, and customer support. They are only given access to the information necessary to perform their functions and are obligated to protect it.

– For Legal Reasons: We may disclose information to comply with a legal obligation, protect the safety of any person, or address fraud, security, or technical issues.

– In the Event of a Business Transfer: If Sentro Interactive is involved in a merger or acquisition, your information may be transferred as part of that transaction.

-With Your Consent: We may share your information with third parties when we have your explicit consent.

4. Your Choices and Data Control

You have control over your information:

– Opting Out of Targeted Advertising: You can limit the use of your device’s advertising identifier for interest-based ads through your device’s privacy settings.

– Accessing and Deleting Your Information: You can request access to or deletion of your Personal Information (e.g., support emails). For Non-Personal gameplay data, a complete deletion may not be feasible, but resetting your advertising identifier can de-link it from past data.

To exercise any of these rights, please contact us using the information in the “Contact Us” section.

5. Data Retention

We retain information for as long as necessary to fulfill the purposes in this Privacy Policy, unless a longer period is required by law. When data is no longer needed, it will be securely deleted or anonymized.

6. Children’s Privacy

Petopia: Tile Match 3 is intended for a general audience and is not directed at children under the age of 13 (or the relevant age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately. We will take steps to promptly delete such information from our servers.

7. Security

We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. International Transfers

Your information may be transferred to, and processed in, countries other than your own. When we transfer your information internationally, we will take steps to ensure it receives an equivalent level of protection in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy within the App. Changes are effective when they are posted.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at petopia@bigin.vn